Frequently Asked Questions (FAQ)

Have a question about shopping at NOBA? Find quick answers below. Can't find what you're looking for? Contact us — our team responds fast.

Orders & Shipping

How long does delivery take in Egypt?

We deliver across all governorates in Egypt with fast, reliable shipping. Delivery times vary by location, and you'll see the estimated delivery window at checkout before you place your order.

How can I track my order?

Once your order ships, you'll receive tracking information so you can follow its progress until it reaches your door.

Do you ship to all cities in Egypt?

Yes, NOBA ships to customers across Egypt, from Cairo and Giza to Alexandria and beyond.

Products & Authenticity

Are NOBA products 100% original?

Yes. Every product sold on NOBA is 100% authentic, sourced directly from trusted brands and official distributors. We guarantee originality on every order.

How do I know which product is right for my skin or hair type?

Each product page includes a full description of what it's best suited for. You can also check our Beauty Magazine for detailed guides on skincare, haircare, and makeup routines tailored to different needs.

Payment

What payment methods do you accept?

We accept multiple secure payment options at checkout, including cash on delivery in eligible areas. Available methods are shown during checkout.

Returns & Refunds

What is your return policy?

We want you to be fully satisfied with your purchase. Please see our full Refund Policy for eligibility details and how to start a return.

What if I receive a damaged or wrong item?

Contact our customer support team right away with your order number and photos of the item. We'll resolve it quickly with a replacement or refund according to our return policy.

Customer Support

How can I contact NOBA?

Our support team is available to help with orders, products, and any questions you have. Visit our Contact page for phone, email, and other ways to reach us.

Do you offer after-sales support?

Yes — NOBA provides after-sales support to make sure you're happy with every purchase, from product questions to order issues.